Scoot prepares for growth boom

Our favourite airline, Scoot, is gearing-up for double-digit growth over the next three years.

And, in preparation, the Singapore Airlines offshoot is set to move into Terminal 1 at Singapore’s Changi Airport to provide an improved check-in and boarding process.

Changi has been working to expand T 1’s passenger handling  capacility as part of wider improvements at the airport.


Scoot says the terminal upgrades will be able to handle Scoot’s  projected growth while improving check-in facilities in a more spacious terminal.

The upgrades include expanded baggage facilities and are expected to be completed in 2019.

A new “meeters and greeters” hall has been in use since April 2018 and the Changi T 1 departure hall now has a zone where passengers can check in and drop off their bags at self-service machines.

Scoot chief executive, Lee Lik Hsin, said the move to T1 would help the airline continue serving its growing customer base, and meet their needs for a fast and fuss-free pre-flight experience,’’

“We are working hard to achieve a seamless transition for our customers, employees and service partners, and we look forward to welcoming everyone to our new home in T1 next year.”

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Changi Airport said it periodically reviewed the allocation of airlines across all terminals to provide sufficient capacity for future traffic growth.

Scoot has carried 60  million guests and operates a fleet of 18 Boeing 787 Dreamliners and 27 Airbus A320 aircraft.

The airline’s network now covers 66 destinations in 18 countries and territories.  

Scoot has two Boeing 787s and 38 Airbus A320neo aircraft on order.

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Scoot opens another European air link

Scoot, the low-cost arm of the Singapore Airlines Group, has started its third long-haul service – this time to the German capital of Berlin.

The service, which leaves Singapore four times a week, provides yet another well-priced European gateway for people in Asia and Australasia.

Scoot CEO, Mr Lee Lik Hsin, welcomed the continuing growth of the airline’s low-cost long-haul network, following last year’s addition of services to and from Athens and Hawaii.

“Vibrant, creative and steeped in history, we are confident that the city of Berlin will appeal to any market or demographic, and open a new and exciting part of the continent for travellers.”

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Scoot Operating Officer, Vinod Kannan, welcomes passengers and crew on board to Berlin

Scoot currently flies to 65 destinations across 18 countries and territories, with its fleet of 17 Boeing Dreamliners and 24 Airbus A320 family aircraft.

Three more Dreamliners and 39 Airbus A-320neo aircraft have been ordered, with Scoot’s fleet expected to increase to about 70 by 2022.

With the addition of Berlin, the Singapore Airlines Group network in Germany now encompasses four cities, including Düsseldorf, Frankfurt, and Munich, with a total of 29 return services a week.

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People in Travel: growing Scoot unveils new executive

There’s a new face at Scoot, in the Singapore Airlines Group.

Kirsty Lucas has been named National Sales and Partnership Manager, where she will manage exisiting key trade accounts and develop new partnerships as Scoot continues to step up growth in Australia. 

Kirsty has more than 10 years travel and tourism industry experience, including a background in sales, marketing and media.


She was the Regional Manager, Australia, at TravMedia and previously held positions in a variety of tourism based businesses, including TFE Hotels and Rottnest Fast Ferries in Western Australia. 

General Manager, Jared Simcox, said the appointment was a “direct result of huge growth in trade sales across the region. 

“We’re in an accelerated phase of development and I’m thrilled to have someone with Kirsty’s expertise, passion and inventiveness taking the reigns on key initiatives.” 

Scoot is gearing up to launch its new long-haul services to Berlin via Singapore on June 20, providing Australians with yet another competitively-priced gateway to Europe.

Using its new-generation Boeing Dreamliners, Scoot already flies in and out of Athens, via Singapore – a service that not only provides Australians with a channel to the stunning Greek Island, but also a well-priced European entry.

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Scoot is also now fully on KrisFlyer, the frequent flyer programme for the Singapore Airlines (SIA) Group portfolio of airlines. 

Scoot customers can directly earn KrisFlyer miles when they purchase and travel on Scoot’s flights, as well as redeem their KrisFlyer miles for Scoot flights.

Corporate members of SIA’s HighFlyer programme, for small and medium enterprises, can also now earn HighFlyer points when flying on SIA or SilkAir itineraries with connections onto Scoot.

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Airline review: easyJet

What do you look for in an airline – safety, cheap fares, reliability, comfort?

Some experiences, like our Reviews of Scoot Airlines long-haul flights, delivered all that, plus a lot more.

UK-based, easyJet, has also long been a favourite of ours for flights around Europe – but we decided to put it to the test again to see if anything had changed.

To start, we checked to see how the cost of easyJet tickets compared to other airlines on our planned leg from London, UK, to Athens in Greece. For the day in question and our preferred time, easyJet was the cheapest we could find.

That decided, we went to the easyJet website and booked two tickets on the flight of our choice from London’s Gatwick Airport. The site was easy to use (no pun intended) and the process was straight-forward – we chose two tickets; provided our information; bought two seats and booked-in our single bag of luggage.

Q: Did easyJet communicate after tickets were booked?

A: Yes, right up until the morning of our flight. We also kept an eye on the airline’s online flight tracker which regularly updates information.

About three weeks after booking, we renewed a Passport, which meant that we had to slightly change information on one of our tickets. Some airlines charge a fee for making changes, but easyJet did it free of charge and re-issued the ticket.

Q: How was check-in?

A: Smooth. After catching a bus from London Victoria, we went straight to the north terminal at Gatwick Airport, where easyJet has an enormous bag drop area, with both self-service and staf desks. Doing the bag drop was easy and fast.

Q: How was the airport experience?

A: Gatwick is a fairly big airport, but the arrival/departure boards were easy to follow. Then it was on to security and into the departure area.

There can be a lengthy walk to the gates along that terminal at Gatwick, but there are signs along the way that indicate how long it will take to reach each gate.

Like many airlines, easyJet allows each person only a single item of cabin-luggage, so we’d left room in a carry-on bag for Sue’s handbag.

Q: Were there any problems boarding?

A: No. However, these days, so many people are travelling with carry-on luggage only that, regardless of the airline, it can be difficult to find room in overhead lockers near your seat.

The trick, therefore, is to be among the first on the plane when boarding. So, we waited close to the gate and made sure we moved quickly down the jetway to the plane. Our flight was on time; we quickly found our seats; and claimed space in the overhead locker above us – ready for the three-and-a-half hour flight to Athens.

Q: How was the aircraft?

A: Our plane was an Airbus A320 and was spotlessly clean and tidy. easyjet, we believe has only a single class, which was comfortable enough.

Q: Were the seats comfortable?

A: Seating was the usual Economy-type and, overall, the flight was reasonably comfortable and relaxing.

Q: How was the cabin crew?

A: Efficient, professional and polite.

Q: Did you land at Athens on time?

A: We arrived at Eleftherios Venizelos airport exactly on time. Both the take-off and landing were smooth – and there were no problems leaving the plane or collecting our luggage.

Age-friendly rating


8/10: From our experience, easyJet is more than just a huge no-frills carrier well known for offering particularly cheap tickets on European flights. We were also impressed with its communication, customer service, efficiency and reliability.

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Scoot’s fleet of Dreamliners world’s first

Singapore Airlines offshoot, Scoot, became the first in the world to operate an all-Boeing Dreamliner fleet.

Scoot’s final 777-200 aircraft retired in style, with a pyjama party during its final flight on the Singapore-Taipei-Tokyo route.

CEO, Campbell Wilson, said the airline moved from its first Dreamliner to an all-787 fleet in  seven months.

“It is therefore appropriate that our latest Dreamliner sports the name ‘Lickity-Split’!

“Scoot’s 787 has allowed us to set a new standard in budget travel, with great new offerings such as Wi-Fi Internet connectivity; streaming entertainment; and in-seat power throughout the aircraft, complementing the many choices already enjoyed by our guests.clip_image004

Goodbye to Scoot’s final 777-200 aircraft

“As well as its  cabin ambiance and passenger comfort, the 787’s operating economics allow us to offer even better value airfares, Mr Wilson said.

Scoot has a firm order of twenty 787s, split equally between 335-seat 787-8’s and 375-seat 787-9’s.

The airline operates medium and long haul no-frills flights between Singapore and Sydney, Gold Coast, Bangkok, Taipei, Tokyo, Tianjin, Shenyang, Nanjing, Qingdao, Seoul, Gong Kong, Perth, Osaka and Kaohsiung – and soon to Hangzhou and Melbourne.

Although it has only been in the air for just over three years, Scoot has already passed five million passengers and is growing quickly.

Scoot was voted 2015 Best Low Cost Airline (Asia/Pacific) by and ranked in the Top 10 of the World’s Best Low-Cost Airlines in 2015 by Skytrax.