Scoot opens another European air link

Scoot, the low-cost arm of the Singapore Airlines Group, has started its third long-haul service – this time to the German capital of Berlin.

The service, which leaves Singapore four times a week, provides yet another well-priced European gateway for people in Asia and Australasia.

Scoot CEO, Mr Lee Lik Hsin, welcomed the continuing growth of the airline’s low-cost long-haul network, following last year’s addition of services to and from Athens and Hawaii.

“Vibrant, creative and steeped in history, we are confident that the city of Berlin will appeal to any market or demographic, and open a new and exciting part of the continent for travellers.”

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Scoot Operating Officer, Vinod Kannan, welcomes passengers and crew on board to Berlin

Scoot currently flies to 65 destinations across 18 countries and territories, with its fleet of 17 Boeing Dreamliners and 24 Airbus A320 family aircraft.

Three more Dreamliners and 39 Airbus A-320neo aircraft have been ordered, with Scoot’s fleet expected to increase to about 70 by 2022.

With the addition of Berlin, the Singapore Airlines Group network in Germany now encompasses four cities, including Düsseldorf, Frankfurt, and Munich, with a total of 29 return services a week.

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People in Travel: growing Scoot unveils new executive

There’s a new face at Scoot, in the Singapore Airlines Group.

Kirsty Lucas has been named National Sales and Partnership Manager, where she will manage exisiting key trade accounts and develop new partnerships as Scoot continues to step up growth in Australia. 

Kirsty has more than 10 years travel and tourism industry experience, including a background in sales, marketing and media.

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She was the Regional Manager, Australia, at TravMedia and previously held positions in a variety of tourism based businesses, including TFE Hotels and Rottnest Fast Ferries in Western Australia. 

General Manager, Jared Simcox, said the appointment was a “direct result of huge growth in trade sales across the region. 

“We’re in an accelerated phase of development and I’m thrilled to have someone with Kirsty’s expertise, passion and inventiveness taking the reigns on key initiatives.” 

Scoot is gearing up to launch its new long-haul services to Berlin via Singapore on June 20, providing Australians with yet another competitively-priced gateway to Europe.

Using its new-generation Boeing Dreamliners, Scoot already flies in and out of Athens, via Singapore – a service that not only provides Australians with a channel to the stunning Greek Island, but also a well-priced European entry.

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Scoot is also now fully on KrisFlyer, the frequent flyer programme for the Singapore Airlines (SIA) Group portfolio of airlines. 

Scoot customers can directly earn KrisFlyer miles when they purchase and travel on Scoot’s flights, as well as redeem their KrisFlyer miles for Scoot flights.

Corporate members of SIA’s HighFlyer programme, for small and medium enterprises, can also now earn HighFlyer points when flying on SIA or SilkAir itineraries with connections onto Scoot.

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Sales are open for new route to Europe

People planning to fly to Europe from Asia and Australia have another option – and tickets are already on sale.

Scoot, the low-cost arm of the Singapore Airlines group (SIA) has launched initial ticket sales for a second long-haul service to Europe.

From June 20, Scoot expects to start non-stop flights from Singapore to Berlin, Germany.

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Brandenburg Gate, Berlin

The airline already operates popular flights between Singapore and Athens, Greece.

And it recently also began long-haul flights to Hawaii via Japan.

Launch fares

Confirming the starting date of the Berlin corridor, Scoot announced promotional fares from Perth, Australia at $379 one way, with additional charges for baggage and food.

Flying in the airline’s premium ScootBiz class, from Perth to Berlin initially will cost $1199 one way.

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Dreamliner magic

Scoot says that flights from Melbourne or Sydney to Berlin are on sale for $439 one-way (bags and food extra) or $1299 in ScootBiz.

Fares from Australia’s Gold Coast initially are $429 (bags and food extra) and $1299 in ScootBiz.

For more on ScootBiz inclusions, see our age-friendly review of the premium service.

The promotional fares are subject to availability and will remain on sale until one-minute to midnight on January 31 in Perth; until 0159 on February 1 in the Gold Coast; and 0259 on February 1 in Sydney and Melbourne.

These fares are for travel between June 20 and October 26.

Scoot is also offering an additional $30 off selected FLYBAG and FLYBAGSEAT fares for people who key in the promotional code GOBERLIN while booking.

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Photo courtesy Scoot

The four-times-weekly Singapore-Berlin return flights will feature ultra-modern, widebody, twin-aisle Boeing 787 Dreamliners, subject to regulatory approval.

See our detailed review of the remarkable Scoot 787 Dreamliner.

Germany applauds new service

Director of the German National Tourist Office in Sydney, Stefanie Eberhard, described the new Scoot flight to Berlin as “fantastic news for Germany”.

“It opens up many new opportunities for Australian visitors and, with additional flights, travellers can easily explore the capital Berlin and nearby cities such as Dresden, Leipzig and Hamburg.

“Berlin is a happening city packed with exciting events, concerts, exhibition and shows all year round. Germany’s focus for 2018 is ‘Culinary Germany’ which aims to introduce travellers to the country’s gourmet highlights”.

Taste of Scoot

Scoot’s taste of Germany – photo courtesy Scoot

Continuing to expand choices

Scoot’s Chief Executive Officer, Mr Lee Lik Hsin, said the airline’s long haul flights to Athens and Honolulu had lived up to expectations.

“Our guests tell us that the 787 Dreamliner has been key to convincing them to travel long-haul on low-cost.

“With Berlin, we continue our mission to add more choices for great value, long-haul, low-cost travel.”

Scoot currently flies to 63 destinations across 17 countries.

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Powering the Scoot Dreamliner

The airline has a fleet of 16 Dreamliners and 24 Airbus A320’s – with a further four Dreamliners and 39 Airbus A320neo aircraft on order.

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Berlin cathedral

The new Berlin route will be flown four days a week – each Monday, Wednesday, Friday and Sunday.

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Scoot announces second Dreamliner service to Europe

Scoot, the low-cost arm of the Singapore Airlines group (SIA) has announced plans for another long-haul service to Europe.

From the second half of 2018, Scoot expects to fly four times a week between Singapore and Germany’s capital city, Berlin.

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Brandenberg Gate, Berlin

 

With Scoot’s connections to much of Asia and Australia, the flights will open up yet another corridor into Europe.

And, like it’s existing service to and from Athens, the new Berlin link will feature Scoot’s acclaimed Boeing 787 Dreamliners, subject to regulatory approval.

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Sleek wing of a Scoot Dreamliner

The Berlin link will be the group’s fourth destination in Germany.

Singapore Airlines planes currently fly into and out of Düsseldorf, Frankfurt and Munich.

American market too

The announcement of the Berlin corridor comes just as Scoot is set to also break into the American market with flights to Honolulu in Hawaii.

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Honolulu, Hawaii

In February, Scoot will also add Kuantan, Malaysia to its destination list.

Chief Executive Officer, Mr Lee Lik Hsin, said Scoot’s position as a long-haul flyer had strengthened following its merger with TigerAir Singapore.

“Athens has lived up to expectations, while bookings for Honolulu have been very promising.

“We are excited to bring our unique Scootitude to Berlin and can’t wait to launch those great value fares that Scoot is known for”.

Scoot intends to launch sales for Berlin in the first quarter of 2018.

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The Berliner Dom Cathedral, Berlin

The airline currently flies to 62 destinations across 16 countries.

Scoot has a fleet of 16 Dreamliners and 23 Airbus A320’s – with a further four Dreamliners and 39 Airbus A320neo aircraft on order.

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The striking sky windows on Scoot’s Dreamliner

RELATED ARTICLES:  

See our review of Scoot’s Boeing 787 Dreamliner

See our review of the anti-jetlag features of Scoot’s Dreamliner

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ScootBiz premium cabin, Scoot Dreamliner

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Economy, Scoot Dreamliner

  Award winner

AirlineRatings.com recently named Scoot as the Best low-cost airline in Asia-Pacific for the fourth successive year.

Scoot was also ranked in the World’s Top 10 Best Low Cost Airlines in 2015 by Skytrax.

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Changi Airport, Singapore, from where Scoot currently flies to 62 destinations

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Scoot’s Dreamliner shines over the pyramids

We landed in Athens, Greece in fine, warm weather.

After flying for about 12 hours in darkness, the emergence into the soft dawn over the Middle East was a perfect opportunity to admire the sleek body and wings of Scoot’s 787 Dreamliner.

During the long night, we were so pleased to be in the ScootBiz premium cabin, where there was ample room to spread out and sleep in comfort.

The near silence of the Scoot Dreamliner was also appreciated – and our iPads and phones charged in the in-seat power sockets as we slept.

There was a ripple of excitement around ScootBiz as we emerged from the darkness to clear views of the Egyptian Pyramids through the extra-sized Scoot Dreamliner windows.

We marvelled at the extraordinary layout of the ancient Egyptian towns and cities and could clearly see bulk carriers on the sea.


Soon, the Greek islands came into view and it was time to eat a delicious breakfast served by the attentive Scooties and gather our belongings as the Scoot Dreamliner began to descend into Athens.

Once again,  we can only repeat that, in our experience, the ScootBiz premium package, combined with the technological wonder of the Scoot Dreamliner gave us by far the most comfortable long haul flight we have experienced.

As senior travellers, we found the experience ideal: relaxing, free of stress and enjoyable.

The priority boarding and disembarkment for ScootBix passengers was also ideal, as we could move at our own pace and be pampered all the way.


Amid hazy and steamy conditions, we made our way through Athens International Airport to catch a domestic flight to Crete. The comparison with Scoot’s Dreamliner was marked, believe me – firstly a bus out onto a hot tarmac and then a rather cramped 35 minute flight.

We made our way through the streets of Heraklion to our accommodation and a long sleep.

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Somewhere in an eternal night

 It’s deep into the night and off to our left a storm lights up the clouds.

Through the sky window on our Scoot Dreamliner flight TR702 flickering lights of the Indian coastline can clearly be seen

All is still and quiet in the ScootBiz premium cabin. Seats are reclined, footrests are up and people sleep soundly.

Here and there, I can see the flicker of Scoot’s inflight movies, but overall barely a soul is stirring.

Earlier, the Scootie cabin crew gave out a meal bundle – in a cute little drawstring bag – to keep the hunger pangs at bay during the night.  

We ate ours quickly and then put away the passenger table that is stored in the armrest of the Scootbiz seats – another handy feature of the Scoot Dreamliner.

The LED mood lighting must be set to ‘night sky” as a faint starlight white around us is gradually giving way to a sunrise blue hue

Yawning and stretching: the comfortable, wide seats and great legroom in Scootbiz are particularly appreciated right now. 

Back in Australia, it’s mid morning on Father’s Day

Here, we’re about five hours from Athens – and, the night seems eternal

Nothing for it but to sink back iinto Scootbiz comfort and catch some more shut eye.

Goodnight all …….see you in the morning.
Note: Our flights for this review are courtesy of Scoot Airlines. But, as always, the opinions are fiercely independent.

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Review: ScootBiz premium service

Are airlines – particularly low-cost carriers – age-friendly?

That’s a fair question, especially for people who may have grown up with the stability of a tightly regulated and largely government-run airline environment.

Today, people probably have more time to travel than at any stage in their lives. And, although we all feel ‘forever young’, a little comfort whilst flying goes a long way.

But, who doesn’t also keep a close watch on   their bank account – which brings us back to flying on low-cost carriers.

After being bombarded with questions about age-friendliness in the skies,  we decided to find out for ourselves.

So, we set out to take a flight – and produce an honest and blunt review, with an emphasis on age-friendliness.

The ideal test case

Coincidently, Scoot Airlines – the low-cost carrier owned by the Singapore Airlines group – this year added Europe to its schedules with a new service between Singapore and Athens.

This service appeared ideal for our low-cost carrier review for several reasons:

Scoot also has a premium cabin called ScootBiz whose added touches may particularly appeal to seniors – and can be comparable to the price of economy class on traditional, full-service airlines.

Scoot already flies between Singapore and our base in Australia, offering a perfect long-haul test route between Sydney and Greece.

Scoot is a fast-growing and ambitious low-cost carrier that also has plans to expand its European footprint and also take its service into the US market.

Scoot is not only an example of a low-cost carrier, but also offers the latest in new-generation wide-body planes such as the Boeing 787 Dreamliner.

Scruitiny

After doing this research, we approached Scoot about taking a truly objective look at the age-friendliness of its ScootBiz long haul product – and, to its credit, the airline agreed to open its doors to our scrutiny, with no strings attached.

As a result, we arrived today at Sydney’s International Airport ready to put ScootBiz under the microscope for our readers.

Our aim was simple: to review the ScootBiz service on a long-haul journey and detail our experience from an age-friendliness viewpoint.

The booking experience

We remember when just about the only options for buying plane tickets were over the phone or in person at an airport ticket counter.

These days, it’s mostly done online, but some people  have horror stories about websites.

That’s not the case with http://www.flyscoot.com/en/, which is logical, accessible, large print and easy to understand.

There is even a help page on the website called ‘Scooting Booking Tips 101’ – and, if you still need assistance, Scoot has customer service call centres.

The packing experience

The real starting point with any plane trip is packing and this was made easier with the generous luggage allowance on ScootBiz – 30kg for checked baggage and two pieces of cabin baggage with a combined weight not exceeding 15kg.

Like many regular travellers, we try to keep heavy bags to a minimum, so the Scootbiz allowance was fine for us.

The airport experience

Navigating an airport can be downright disorienting – but, once again, the Scootbiz option is ideal.

A dedicated counter, priority check-in and boarding is all included in the fare.

It will apparently be the same at the other end, with ScootBiz passengers given priority disembarkation.

Flight: the first impression

Scoot’s Boeing 787 Dreamliners have plenty of ‘Wow Factor’, even if you usually think that a plane is just a plane.

Overall, our first impression was that the Dreamliner was stylish and spacious.


The windows seemed huge, the lighting soft and the decor fresh and spotless. And nowhere was this more evident than up-front in the premium Scootbiz section.

ScootBiz seating

Wide and roomy reclining leather seats give you 56cm of space between the armrests and 96cm from headrest to headrest.

The seats have adjustable head and feet rests, with simple controls.

For us, that is especially important because it is undoubtedly the most comfortable seating we’ve encountered in a plane.

We could certainly get used to this!

The spacious ScootBiz seats also give heaps of legroom.

We’re able to stretch out with ease and move our legs around to prevent cramp. We’ve never felt this comfortable on a flight.

Carry-on storage

In ScootBiz, there’s also big overhead lockers that overcame the need to compete with fellow travellers for every bit of carry-on storage.


This is also ideal for senior travellers who may struggle with heavy luggage.

It’s comforting to know that your carry-on bags are close at hand and not several seats away down the plane.

ScootBiz entertainment

We’re in ScootBiz seats IA and 1C and are charging our iPads with the in-seat power.


As well as writing this review on the in-flight wifi, we’ll use our devices later to check out Scoot’s entertainment system.

ScooTV is complimentary in ScootBiz and is streamed directly to your own device. We downloaded the necessary app a few days before our flights.

‘Scooties’ and meals

At the airport and throughout the flight, we’ve found the ‘Scooties’ – as the airline calls its staff – to be attentive, efficient and friendly. The cabin crew in ScootBiz really know their business and couldn’t be more helpful.

While preparing for this review, we read how Scoot’s move into long haul flights had been accompanied by a review of necessary changes in its food and drink menus.

This was our meal between Sydney and Singapore – and it was delicious.

This is also particularly important for senior travellers who may have more sedate tastebuds.

And, in ScootBiz, passengers can choose the premium meal options and they get two side servings along with the main dish.

Review findings

In a nutshell, here are the broad findings of our review:

Q: Would we choose ScootBiz for a long flight over the economy section of a traditional legacy airline?

A: Without hesitation. We don’t see ourselves as ancient, but comfortable flying is certainly far more important now than it was back in the day.

And ScootBiz is, without doubt, a far more comfortable experience than any long-haul economy flight we have made in many decades of travelling.

The low-stress check-in at the airport; gentle loading onto the aircraft; and, so far, the care and comfortable surroundings of the flight have been eye-opening.

This is one of the roomiest, most modern and advanced planes we’ve experienced; no one has reclined their seat into our faces or clambered over us to use the toilet; there’s plenty of cabin storage; and the ScootBiz environment is an absolute pleasure.

In short, users trade back-of-the-seat entertainment for a superbly comfortable seat and superior trip in a state-of-the-art plane – all for a comparable price.

To us, it’s a no-brainer. ScootBiz is great value and meets all our needs  – plus a lot more.

Keep watching for additional reports.

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Our Age-Friendliness rating

10/10: From our experience, the ScootBiz premium cabin is all about comfort – and delivers it by the shovelful for all ages. This is long-haul flying as it should be from the moment you go on the Scoot website to book; through the quality airport experience; to the comfort of the 787 Dreamliner flight; and the exceptional customer service. This is the first time we have given a perfect Age-Friendliness score – and it is well deserved.

Note: Our flights for this review were courtesy of Scoot Airlines. But, as always, the opinions are fiercely independent.

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