The Hotel Atrion got off to a good start during our review visit to Heraklion, Crete, in September 2017.
After we booked online, the hotel kept up an email conversation to see if it could help further with arrangements.
And, when we asked for assistance arranging an airport pick-up, Hotel Atrion staff were extremely helpful and efficient, communicated promptly – and a driver and car was waiting for us at Heraklion airport.
Here’s the full review:
Q: Was the booking process simple and problem-free?
A: Yes, online booking of Hotel Atrion couldn’t have been easier. After comparing prices and location, we used the hotel’s website to book.
Q: Does the Hotel Atrion have street appeal?
A: The hotel is in a narrow and busy street, but looks modern, clean and appealing from the street.
The Hotel Atrion is within easy walking distance of the vibrant heart of Herkalion, close to a number of good restaurants and less than one block from the city’s waterfront and old Venetian fortress. It is a perfect location if you don’t have transport, close to a main bus terminal and a short bus trip from the ferry port and international airport.
Q: How did check-in go?
A: Smoothly. The reception staff were professional and fast. We had been flying for much of the day and previous night – and were exhausted. However, we were quickly shown to our room without hassles – just what we wanted.
A: Not bad. We could get most of the way by lift, but then there were a few steps – but not enough to be a problem with our bags. Hotels in Greece have a reputation for small lifts. This one was narrow, but adequate.
Q: Was the room big enough?
A: The room could not have been better. It was spotlessly clean and large, with ample room either side of the bed. There was plenty of wardroom space and a writing desk, which was put to good use.
Q: Was the bed comfortable?
A: It was particularly comfortable and as the room was free from traffic and other street noise, we slept soundly.
A: We had seven electronic devices, including phones and camera equipment, but our Hotel Atrion room catered for this with ease. As well as plenty of power points, there was one either side of the bed, ideal for using mobile phones as alarm clocks. The Hotel Atrion certainly deserves full marks for this aspect.
Q: Were other facilities adequate.
A: Yes. Although we didn’t use them, the room had a big screen Tv and a minibar.
Q: Was the bathroom to the expected standard?
A: Certainly. There was a large shower recess with modern curved glass screening and a roomy vanity area. As with the rest of the Hotel Atrion room, the bathroom was spotlessly clean and equipped with luxury toiletries.
A: Breakfast was included in the room rate. There was a well appointed and modern eatery – and the food – which included lots of Greek and Cretan cuisine – couldn’t be faulted. It was first class.
Q: How was the hotel’s service?
A: The Hotel Atrion staff were friendly, efficient and particularly professional. We didn’t have any complaints, but on two occasions we sought assistance with calling a taxi. This was arranged promptly and the taxi arrived within minutes. Nothing was too much trouble for the hotel – and staff certainly looked after us.
Q: Was there anything you didn’t like about your stay?
A: No. We decided to review the Hotel Atrion after readers told us about its great service. They were right. This is a hotel that is doing everything right.
We could not fault the Hotel Atrion and thoroughly enjoyed our stay
Duration of visit: three nights