The Hilltops Region of south-western New South Wales, has plenty of boutique and traditional accommodation options.
For our visit, we based ourselves in the town of Young and deliberately booked into the area’s original motel, the Town House Motor Inn.
We knew that the Town House Motor Inn dated to 1960, but had recently welcomed new owner-operators – and was being refurbished.
It was an ideal opportunity to see how the revamp was going. Here’s the ‘Memorable Destination Review’:
Q: Was the booking process simple and problem free?
A: Yes. We checked prices with a few online booking sites; found the best price; and booked. The process was straight-forward, flexible and easy, without booking fees.
Q: Did the Town House Motor Inn communicate after the booking?
A: We received a confirmation email, but were delighted to see that the motor inn’s has a great Instagram account, a presence on Twitter, LinkedIn and Facebook and an excellent website.
This communication was particularly informative – and the Instagram account, in particular, allowed us to gain a good idea of the scale of modernising underway at the inn.
Q: Does the Town House Motor Inn have street appeal?
A: The frontage to Zouch Street, Young is tidy, visible and easy to find. The Town House Motor Inn is right in the heart of Young’s central business district and is also in the restaurant and civic precincts.
It is within walking distance of the main street shopping area; the Hilltops Council office; Young Library, the NSW Government Service Centre; and the Hilltops Regional information service. It is also surrounded by eateries.
Q: How did check-in go?
A: Smoothly. We arrived slightly earlier than expected on a chilly and foggy day, but our room was ready and warm, with the heater operating. The staff member on check-in was professional, helpful and friendly in appearance and manner. We were shown the off-street car parking area; given directions to our room; and handed our door key and free wifi code.
Q: How was accessibility, particularly for senior travellers.
A: The Town House Motor Inn does well, given the decade in which the original units were built.
For a start, guests can drive directly into the off-street car parking area, from where it is a short, level walkway to the rooms.
There were no stairs to enter our unit and it was a simple matter to wheel our luggage inside. It was also a level and step-free walk to the breakfast room and outdoor leisure area.
Our unit – which appeared to be one of the older-style rooms – was practical in design, compact; warm, well lit, comfortable and spotlessly clean. Light switches were sensibly mid-height; door handles opened with little effort; and there were easily-reached clothes hangers in the open-front wardrobe.
We found the bathrooms and showers simple to negotiate – but the height of the handbasin, shower hub and room layout around the toilet could have posed problems for a person in a wheelchair.
Q: Was the bedroom big enough?
A: There was plenty of space. The room contained a particularly comfortable Queen-sized bed, individual lights over the bed; wardrobe; chair; bedside draws on either side; and a luggage stand.
There was impressive high speed wifi, tea and coffee-making facilities and individually controlled air conditioning.
Complimentary biscuits, replaced daily, were a nice touch.
Q: Were other facilities adequate?
A: The unit featured a bench area suitable to serving food and drink; a minibar; microwave oven; flat-screen television set; a kettle; and tea and coffee-making facilities.
A wide range of teas and coffee was replenished daily, as the unit was serviced.
The bathroom was fitted with quality toiletries, fluffy towels, which were changed daily and a hair-dryer.
Our room (and every unit it seemed) opened directly onto a landscaped garden area and a self-service laundry adjoined the motor inn.
Q: Did the Town House Motor Inn have adequate charging points?
A: We always carry a multi charger and our unit easily catered for our six electronic devices.
It was pleasing to see that the room included a power point on either side of the bed, ideal for using mobile phones as alarm clocks.
Q: How was breakfast?
A: Breakfast was included in the room rate – and was typical hearty country fare. The breakfast room was easy to reach, spacious, comfortable, spotlessly clean and looked out onto an outdoor seating area.
There was a wide range of cereals; toast and toppings; fruit juices; coffee and tea; and fresh fruit – as well as sausages, meat patties and baked beans.
A television in the breakfast room was telecasting around-the-clock news.
Q: Were there any problems with the Town House Motor Inn?
A: None. The owners of the facility are obviously making a big effort – and are doing all the right things.
It was interesting to see how they are renovating the inn while maintaining a high level of service. We were certainly impressed with the way in which the owners are documenting and promoting the renovation on Instagram. Top marks!
The friendly and highly professional attitude of the managers and staff was a highlight of our stay.
Age Friendly rating
8/10: From our experience, it’s our opinion that the Town House Motor Inn makes a genuine effort to be ‘age-friendly’, within the confines of the area’s first motel.
We would return without hesitation – and would be interested in casting our eyes over the accessibility features of the new rooms.
A particular mention must be made of the inn’s social media communication, which is logical, but especially progressive and appreciated.
Duration of stay: two nights
Location: The Town House Motor Inn is located in Zouch Street Young, a key centre in the Hilltops Region of New South Wales, Australia’s most populous State.